The upriseVSI customer survey (CSQ) software provides a comprehensive solution for travel companies looking to gain valuable feedback on their customer experience and product performance. Linked directly from the email programme, the customer is contacted after their holiday and automatically logged into a secure area where they can complete a simple survey.
Our management information systems (MIS), delivers the feedback as statistical reports, providing easy access for analysis by all areas of the business. The web application allows Neilson to drill down into resorts, accommodation and specific question groups. This invaluable information can help to improve on-going service and levels of customer satisfaction, potentially increasing the number of repeat customers.