thinkCRM (Customer Relationship Management)
Providing first class customer service and experience is crucial to a business such as Celtic Manor. Our thinkCRM customer relationship management solution plays a major role in creating positive relations with customers old and new. Integrating the various systems within Celtic Manor into thinkCRM, not only ensures data integrity, but also allows us to deliver a full customer relations solution from which the Celtic Manor can effectively communicate with their clients.
Utilising the data stored through customer details and transactions, Celtic Manor can gain accurate customer insight from trend analysis and purchasing activity. This in turn can be used to tailor their services and to more accurately target their marketing activity.